Support: It’s What Sets TicketSignup Apart
At TicketSignup, we believe that event organizers deserve more than just great technology—they deserve a true partner. Our US-based support team is dedicated to helping you every step of the way, from setup to day-of-event success. Whether you’re running a festival, concert, haunted attraction, or farm event, we’re here to ensure your event thrives.
Dedicated Account Managers
You’re not just a ticket number. Each organization is paired with a real person who knows your event inside and out.
US Based
Support Team
Our full team is located across the U.S., so you’re always talking to someone who understands your time zone, your audience, and your needs.
Fast, Friendly,
Problem Solving
We know events move fast, and so do we. With event ticketing support 7 days a week, support inquiries are resolved within hours (or minutes).
Tailored to Your Experience Level
From first-timers to seasoned promoters, we match our support style to your experience level.
“TicketSignup took the time to listen to us and made sure that everyone that has a stake in our company had the time to learn the advantages of switching ticket portals. We are listing TicketSignup as a sponsor for our events because we feel they are a true partner.”
-Peter Stillwell
Pinehurt BBQ Festival
How We Work With You
From Setup to Event Day
The TicketSignup team is spread across the U.S., with employees spanning from Florida to New Jersey to Colorado and California. While TicketSignup is a self-serve platform (meaning you have full control over your event), we have multiple layers of ticketing platform support available to new and returning events of all sizes.
- Knowledge Base How-To Documentation: Our ever-growing support portal includes 100+ searchable how-to articles supported by screenshots, screen recordings and videos.
- Onbaoading: Every new event on TicketSignup gets personally reviewed by a member of our team, and our Onboarding Team specializes in getting new events setup to be successful.
- TicketSignup Support: Our Support Team is accessible 7 days a week and late in the evenings through the info@ticketsignup.io email and our online portal for support tickets. With multiple people assisting with support tickets at once, responses are speedy (less than 32 minutes) and issues are resolved quicly (on average, 1.5 interactions).
- Account Managers: All events have a dedicated account manager. Account managers are experienced with all types of event setups and challenges and are your go-to resource for complex questions and best practices.
“TicketSignup support was amazing. We’re a small team, & James made this so much better for us. He helped with every step of getting things setup & was proactive throughout the process.”
-Jill Gaylord
Director of Marketing and Sales at the Grand Targhee Resort
TicketSignup Support: By The Numbers
Support Team Stats
“I can’t thank you enough for helping us with Spiedie Fest. Congrats on your success with the company. I love to see local folks succeed. Jake and Elisabeth have gone above and beyond to help. They are amazing. If you ever have a client that can’t get off Ticketmaster or another site, please give them my number, I will do all I can. I have to admit I was nervous, but I love it. Call me anytime and if you come up let me know I will put you up in a hotel and you can come to fest. 41 years of doing this, day 1 seems like yesterday.”
-David Pessagno
Spiedie Fest
Account Management Team Stats
Get to Know the Support Team
Meet the TicketSignup support and account management team members (well, some of them): the people who provide event ticketing support every day. You just might recognize their names – now you have a face to match!
Get to Know the Support Team
Get Support When You Need It
TicketSignup support is available by email or support ticket 7 days a week*
- Access Support Documentation: https://help.ticketsignup.io/support/
- Pro Tip: Director Advisor, our AI Customer Service Agent is accessible 24/7 from the bottom right of the support portal.
- Submit a Support Ticket: https://help.ticketsignup.io/support/tickets/new
- Email TicketSignup Support: info@ticketsignup.io
Additionally, your dedicated account manager will reach out early in your event process.
* We are not qualified to support a broken limb. We’re better at supporting ticket events!
Ready to Get Started with TicketSignup
Whether you’re building your first ticket website or optimizing a large-scale event, we make learning easy and support accessible. Review the process of setting up your event with the event wizard, start setting up your event, or reach out to schedule a call with our sales team!
