What Sets TicketSignup Support Apart
At TicketSignup, we believe that event organizers deserve more than just great technology—they deserve a true partner. Our US-based support team is dedicated to helping you every step of the way, from setup to day-of-event success. Whether you’re running a festival, concert, haunted attraction, or farm event, we’re here to ensure your event thrives.
Dedicated Account Managers
You’re not just a ticket number. Each organization is paired with a real person who knows your event inside and out.
US Based Team
Our team is located across the U.S., so you’re always talking to someone who understands your time zone, your audience, and your needs.
Fast, Friendly Support
Most support inquiries are resolved within hours. We know events move fast, and so do we.
Tailored to You
From first-timers to seasoned promoters, we match our support style to your experience level.
“TicketSignup took the time to listen to us and made sure that everyone that has a stake in our company had the time to learn the advantages of switching ticket portals. We are listing TicketSignup as a sponsor for our events because we feel they are a true partner.”
-Peter Stillwell
Pinehurt BBQ Festival
Meet the TicketSignup Team
The TicketSignup team is spread across the U.S., with employees spanning from Florida to New Jersey to Colorado and California. Despite the physical distances, the foundation of the company is shared values around work and growth.
Employee-Owned
As an employee-owned company, TicketSignup makes strategic, long-term decisions. This means keeping employees for many years, building better software and supporting customers continuously.
Open
The TicketSignup strategy of openness means we are transparent and open about our business practices and capabilities, providing an open platform with an open TicketSignup API.
Continuous Improvement
TicketSignup products are forever moving forward, with an emphasis on finding good solutions instead of perfect ones. This allows us to collect feedback and advance the platform iteratively.
Product Led
TicketSignup’s focus is on our product (technology), not on selling to you. We want to make purpose-built technology to support our customers and the events that you create.
“TicketSignup support was amazing. We’re a small team, & James made this so much better for us. He helped with every step of getting things setup & was proactive throughout the process.”
-Jill Gaylord
Director of Marketing and Sales at the Grand Targhee Resort
Providing Support, 7-Days a Week
The TicketSignup Support Team
The TicketSignup support team handles high volume, 7-day-a-week support through the info@ticketsignup.io email and our online portal for support tickets. Looking for speedy response times and after-hours support? The Support Team is your go-to.
Support Team Stats
The True TicketSignup Experts
The Account Managers
Account managers are the true TicketSignup experts, spending all day, every day in the system to help ensure customer success. The real secret sauce of our account management team is a genuine passion for the events they work with. With significant personal experience as race directors, timers, and event managers, the account management team is all about helping customers create amazing events.
Account Management Team Stats
Get Started with TicketSignup
Whether you’re building your first ticket website or optimizing a large-scale event, we make learning easy and accessible.
“I can’t thank you enough for helping us with Spiedie Fest. Congrats on your success with the company. I love to see local folks succeed. Jake and Elisabeth have gone above and beyond to help. They are amazing. If you ever have a client that can’t get off Ticketmaster or another site, please give them my number, I will do all I can. I have to admit I was nervous, but I love it. Call me anytime and if you come up let me know I will put you up in a hotel and you can come to fest. 41 years of doing this, day 1 seems like yesterday.”
-David Pessagno
Spiedie Fest
Want to Know More?
Check out our video library, your one-stop location for all the latest TicketSignup updates and how-to videos.