Meet TicketSignup

Our Story

TicketSignup creates best in class technology for ticket events. Our Development team builds the best software in the event industry to boost sales, optimize ticketing, and streamline Event Day. Our Sales and Customer Support team makes sure that our customers use these tools to their maximum potential throughout the full event cycle: Marketing, Ticket Sales, and Event Day. We’re focused on delivering easy, accessible technology for ticket events at a low cost, and with no advertising or spam. This simple business model keeps our costs low, makes us efficient, and keeps our heart in the right place… focused on technology for events!

TicketSignup is an event technology product built by RunSignup. As an Event Director and runner frustrated by existing online registration platforms, RunSignup founder Bob Bickel set out to build a better one that solved problems for event directors and participants in 2009.

Today RunSignup is the largest registration platform for endurance and peer to peer fundraising events with more than 7 million participants signing up each year.

We saw the same need for easy, accessible event technology that solves problems for general admission and timed entry ticket events like festivals, farm events, golf outings, light shows, haunts, and more. In July 2019 we launched a new ticketing platform and formally introduced TicketSignup in February 2022. We leveraged our core technology platform, robust infrastructure, product knowledge from 12 years of building solutions for complex event problems, and relationships with more than 28,000 events to accelerate TicketSignup’s growth as we become the obvious choice for ticket events.

More Than 28,000 Events Choose TicketSignup Because…

We value your trust above everything.

TicketSignup is a PCI Level 1 payment facilitator and we’ve processed more than $1.7 billion, with all transaction dollars going directly to your event’s bank account and 100% on-time payment. Since 2015, we’ve had just 4 minutes of downtime while doing more than 2,000 software releases per year. We don’t lock you into any contracts – we want happy customers and if you aren’t satisfied, you can leave at any time. Our dedicated support staff is available 7 days per week to assist your team. 

Our free marketing tools boost your ticket sales.

Promote your event with unlimited free email, free websites (not just a page), custom social sharing, and digital marketing integrations. Grow your event by incentivizing attendees to bring their friends and family with automated Referral Rewards. Drive revenue and a sense of urgency with the most flexible ticket pricing options available. 

Your attendees won’t see our brand, only yours.

Unlike other ticket platforms, we don’t show our brand and logo to your attendees – and we’ll never send your attendees marketing emails for other events. From custom domains to fully customizable notifications and email, and an event website that’s easy to build and design, your attendees will only see and engage with your brand.  

We make your ticketing simple.

Attendees have a smooth and easy sign up process with mobile-responsive, SEO-optimized websites. Your ticket data is always available to easily view and export. We reduce your team’s customer service with powerful ticket management options. Rained out event? Simple – send an email and let attendees switch their tickets to a different date themselves!

We have the technology you need on Event Day.

Schedule pre-event emails and streamline check-ins with our easy to use mobile CheckIn App. Sell tickets at the door with our integrated Point of Sale system using Square  credit card and phone chip and tap readers or take cash.

Our success is tied to your success.

Our transparent, transaction-based processing fees mean that we only make money when people sign up for your event. This business model keeps us aligned with event directors and ensures that we are partners in building great and free technology that grows your event and makes you successful. 

Guiding Principles…

Work Hard

You just get better if you consistently put work in. Maybe not overnight, but if you work hard consistently, you can get pretty good after 10 years.

Learn a Lot

True learners do not fear failure but welcome it as a lesson to build on tomorrow. Staying within what you know is not fulfilling and does not build on the constantly changing world – taking advantage of those changes requires learning.

Have Fun

What motivates us to work hard if work is not also fun? Laughing at ourselves is a requirement so we don’t take ourselves too seriously or become too egocentric.

Be a Team

Working, learning, and fun is so much better when you can do it with others. Harnessing the combined and diverse talents of a team, including customers, can lead you to do things that no one person can do individually.

Company News

TicketSignup Q3 2022 Updates

Q3 2022 saw several trends in our business: Races are still down from their 2019 levels, but there seem to be some positive trends. Hurricane Ian had profound effects from Florida up to New York on races held between Sept. 25 –…

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Welcome, Yusuf Kajee!

We are excited to announce our newest team member, Yusuf Kajee. Yusuf is joining us as a Software Developer and will be working on and expanding mobile operations and applications of TicketSignup Software To welcome Yusuf to our team and to give…

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Upgrade to Aurora 2 Database – Potential Downtime

We are planning to do an upgrade to Amazon AWS Aurora MySQL 2 sometime in the next week and a half. We expect less than 5 minutes of potential system impact. Another blog will be posted the day before we do the upgrades. Planned…

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Welcome, Erin Witzel!

We are excited to announce our newest team member, Erin Witzel. Erin is joining us as a developer who will first be spearheading the completion and maintenance of TicketSignup’s new WordPress website (first step: this blog!). She was initially hired for the…

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Welcome, Katie Atherton!

We are excited to announce our newest team member, Katie Atherton. Katie is joining us as an Account Manager and will be responsible for reviewing events and working with them to understand the various features and best practices for setting up and…

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Welcome to Our Summer 2022 Interns!

This year, we are welcoming five interns who will be joining us for what is shaping up to be a busy season. The company’s robust internship program includes positions in multiple departments with the opportunity to provide significant contributions to our mission,…

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Welcome, Anne Mitchell!

We are excited to announce our newest team member, Anne Mitchell. Anne is joining us as an Account Manager, working with the sales team to provide support to current and prospective customers. She will be responsible for reviewing events created on our…

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TicketSignup Q1 2022 Update

As has been the case for the past 2 years, Q1 was impacted by COVID. We saw drops in the number of new and renewed event creation in December and January, with recoveries in February and March as case counts dropped. We…

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Welcome, Sarah McMahon!

We are excited to announce our newest team member, Sarah McMahon! Sarah is joining us as a Sales Development Representative for TicketSignup. She will be responsible for identifying and contacting potential sales leads, leading demos, and expanding relationships with existing partners. To…

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Welcome, Carolyn Beck!

We are excited to announce our newest team member, Carolyn Beck. Carolyn is joining us as an Accounting Clerk and (among other accounting tasks) will be assisting with customer finance support questions, and payment conciliations, new customer applications, and customer chargebacks. In…

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Welcome, Scott O’Hara!

We are excited to announce our newest team member, Scott O’Hara. Scott is joining our RaceDay Development team in Florida, joining us as a Mobile App User Interface Developer to update the user interface and experience for our Android and iOS products….

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Welcome, Kayla Cywinski

We are excited to announce our newest team member, Kayla Cywinski. Kayla is joining the TicketSignup | RunSignup team as a Sales Representative working with current and new customers to help them expand their relationship with TicketSignup. To welcome Kayla to our…

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