Meet TicketSignup
Our Story
TicketSignup creates best in class technology for ticket events. Our Development team builds the best software in the event industry to boost sales, optimize ticketing, and streamline Event Day. Our Sales and Customer Support team makes sure that our customers use these tools to their maximum potential throughout the full event cycle: Marketing, Ticket Sales, and Event Day. We’re focused on delivering easy, accessible technology for ticket events at a low cost, and with no advertising or spam. This simple business model keeps our costs low, makes us efficient, and keeps our heart in the right place… focused on technology for events!
TicketSignup is an event technology product built by RunSignup. As an Event Director and runner frustrated by existing online registration platforms, RunSignup founder Bob Bickel set out to build a better one that solved problems for event directors and participants in 2009.
Today RunSignup is the largest registration platform for endurance and peer to peer fundraising events with more than 8 million participants signing up each year.
We saw the same need for easy, accessible event technology that solves problems for general admission and timed entry ticket events like festivals, farm events, golf outings, light shows, haunts, and more. In July 2019 we launched a new ticketing platform and formally introduced TicketSignup in February 2022. We leveraged our core technology platform, robust infrastructure, product knowledge from 12 years of building solutions for complex event problems, and relationships with more than 28,000 events to accelerate TicketSignup’s growth as we become the obvious choice for ticket events.
TicketSignup’s Guiding Principles
Work >> Learn >> Fun >> Teamwork
Why do TicketSignup team members get up every morning and come to work? Working hard, learning continuously, having fun, and collaborating with a team are necessary for a fulfilling job and a successful company.
Responsibility >> Trust >> Efficiency
To keep all the disparate parts of a company progressing, every employee needs to feel a sense of responsibility and trust. When that happens, you build a culture that is efficient and forward moving.
Employees >> Customers >> Owners
The key stakeholders of TicketSignup are the owners, the employees, and the customers. The needs of all three can only be met by sharing power and building empathy between the groups.
Meet some of the TicketSignup Team
Get to see some of the behind the scenes work and learn more about the talented people behind it all with our growing video library of DevTalks, Founder’s corner videos, and more.
More Than 28,000 Events Choose TicketSignup Because…
We value your trust above everything.
TicketSignup is a PCI Level 1 payment facilitator and we’ve processed more than $1.7 billion, with all transaction dollars going directly to your event’s bank account and 100% on-time payment. Since 2015, we’ve had just 4 minutes of downtime while doing more than 2,000 software releases per year. We don’t lock you into any contracts – we want happy customers and if you aren’t satisfied, you can leave at any time. Our dedicated support staff is available 7 days per week to assist your team.
Our free marketing tools boost your ticket sales.
Promote your event with unlimited free email, free websites (not just a page), custom social sharing, and digital marketing integrations. Grow your event by incentivizing attendees to bring their friends and family with automated Referral Rewards. Drive revenue and a sense of urgency with the most flexible ticket pricing options available.
Your attendees won’t see our brand, only yours.
Unlike other ticket platforms, we don’t show our brand and logo to your attendees – and we’ll never send your attendees marketing emails for other events. From custom domains to fully customizable notifications and email, and an event website that’s easy to build and design, your attendees will only see and engage with your brand.
We make your ticketing simple.
Attendees have a smooth and easy sign up process with mobile-responsive, SEO-optimized websites. Your ticket data is always available to easily view and export. We reduce your team’s customer service with powerful ticket management options. Rained out event? Simple – send an email and let attendees switch their tickets to a different date themselves!
We have the technology you need on Event Day.
Schedule pre-event emails and streamline check-ins with our easy to use mobile CheckIn App. Sell tickets at the door with our integrated Point of Sale system using Square credit card and phone chip and tap readers or take cash.
Our success is tied to your success.
Our transparent, transaction-based processing fees mean that we only make money when people sign up for your event. This business model keeps us aligned with event directors and ensures that we are partners in building great and free technology that grows your event and makes you successful.
Guiding Principles…
Work Hard
You just get better if you consistently put work in. Maybe not overnight, but if you work hard consistently, you can get pretty good after 10 years.
Learn a Lot
True learners do not fear failure but welcome it as a lesson to build on tomorrow. Staying within what you know is not fulfilling and does not build on the constantly changing world – taking advantage of those changes requires learning.
Have Fun
What motivates us to work hard if work is not also fun? Laughing at ourselves is a requirement so we don’t take ourselves too seriously or become too egocentric.
Be a Team
Working, learning, and fun is so much better when you can do it with others. Harnessing the combined and diverse talents of a team, including customers, can lead you to do things that no one person can do individually.
Company News
Eventbrite Q3 2023 Earnings Call
Eventbrite announced their third quarter earnings yesterday (11/1/23). We track them closely as they are the largest vendor in the ticket market and their results are public, so it serves as a good benchmark for our business. You can view their various…
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TicketSignup Q3 2023 Update
This was a very interesting quarter. We saw continued growth in our business. We saw “normal” returning to the endurance community, although with some final adjustments. Specifically, some of the growth we saw in the first two quarters of the year were…
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Eventbrite is Not a Marketplace
In spite of their marketing spin, Eventbrite is not a good Marketplace for events. They take event traffic and participants and sell it to other events and claim credit for that. Here is a Google search of an example event on Eventbrite…
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TicketSignup Marketing Associate
TicketSignup is seeking a Marketing Associate to join our team. This is a great opportunity for a creative, customer-focused individual passionate about the events industry. Preference for candidates located close to the TicketSignup office in Moorestown, NJ but may be flexible for a…
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Founder’s Corner – Eventbrite’s “Take Rate” from Customers will Increase Alternatives like TicketSignup
Eventbrite had their Q2 2023 Earnings Call last week, and it appears they are doubling down on “take rate” as their key strategy, with a secondary strategy of lowering costs. That means more for them, and higher costs for customers. I have…
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$1 Million in Ticket Sales in Under 12 Minutes
We had a large event open ticket sales today at 11AM EST. They sold out in 33 minutes, with over $1 Million in ticket sales in the first 12 minutes. This video shows some of the traffic and transactions happening on TicketSignup….
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TicketSignup Q2 2023 Update
Q2 2023 saw several very positive trends in our business: We share our high level numbers and thoughts on the market and technology advances on a quarterly and yearly basis – 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and Q1 2023. RunSignup Quarterly Numbers We continue to see growth from…
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Eventbrite Q1 2023 Report
Eventbrite reported their Q1 2023 earnings yesterday. We watch this carefully for signs of health in the overall event industry, as well as understanding our largest competitor and how we compare and contrast. The information below is taken from the Shareholder Letter,…
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TicketSignup Q1 2023 Update
Q1 2023 saw several trends in our business: We share our high level numbers and thoughts on the market and technology advances on a quarterly and yearly basis – 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, and 2022. RunSignup Quarterly Numbers We had a record quarter as we continue to…
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$2 Billion Milestone Reached
Since we started in 2010, we have now helped our tens of thousands of customers generate $2,000,000,000 of revenue! This is the key metric for our company – how much do we help our customers generate revenue for their nonprofit, school, business,…
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Welcome, Joshua Samontanez!
We are excited to announce our newest team member, Joshua Samontanez. Joshua is joining TicketSignup as a mobile/web developer on the Event Day Team. To welcome Josha to our team and to give him the opportunity to tell his story, we spent…
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Pay by Check Customer Notice
This blog is only applicable to customers who have their payment account to be paid by check. Update 3/15/2023 – We have heard from several customers trying to cash checks that their banks say there will be a delay. For example a…
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