The TicketSignup AI Chatbot: Now Available in Beta
The Beta TicketSignup AI Chatbot is free, integrated tool to solve every event’s evergreen challenge: attendees who don’t read. The chatbot lives on your TicketSignup event website, making it easily accessible for event attendees and potential buyers to get instant answers to event questions.
Your AI Chatbot is customized for your event branding, trained on your event details, and easy to update, making it a reliable expert to automate your customer support.
The Beta TicketSignup AI Chatbot is currently available for simple ticket events. Coming soon for calendar-based Timed Entry events!
Why Your Event Needs
an AI Chatbot for Customer Support
Keeping up with questions from event attendees and potential ticket buyers is a never ending task. The Beta TicketSignup AI Chatbot gives your event attendees instant, accurate, answers right on your event website – no employee intervention required. An AI Chatbot has several benefits for event organizers and event attendees:
Save Time and Emails
When a website visitor can get an answer instantly, it’s one fewer email in your inbox (and up to 80% fewer emails overall).
Always-On Customer Support
When event attendees don’t have to wait for a reply (even at midnight on a Sunday), they feel like you care
More Prepared Attendees
When it’s easy to ask a question, attendees are more likely to ask – and more likely to show up ready for your event.
How the TicketSignup AI Chatbot Works
There are a few quick and easy steps to get a Beta AI Chatbot live on your event website and ready to start providing customer support.
- Set up an FAQ component on your event website with at least 3 questions and answers (we recommend adding as many questions as possible).
- Enable your AI Chatbot and customize it with a logo, name, greeting message, contact email to ensure a real person can be reached when needed. The style will automatically match your website’s colors.
- Add a website component so your chatbot is available both from a pop-up and from a dedicated page. This makes it easy to link to the chatbot. Additionally, if you add a Contact Us component on the same page, attendees have a central hub for customer support.
- Review and retrain your chatbot from your event dashboard. Read and evaluate answers that are given, and edit and retrain for better responses. Once updated, your chatbot will always give your preferred answer going forward.
On-Demand Webinar:
Getting Started with the Beta TicketSignup AI Chatbot
Customer Feedback
“We immediately noticed emails nearly came to a halt—so much so that I was worried something was broken. But it turned out the AI agent was just doing its job, answering questions like a trained team member. In the end, we saw an 80% reduction in emails, participants were getting answers faster than we ever could, and we’re now saving 5–10 hours a week on support.”
– David Hutnik, Coastal Race Productions
Stats: The Early Numbers
What’s Coming for the TicketSignup AI Chatbot
The Beta TicketSignup AI Chatbot initially has basic response capabilities simple ticket events. However, over the coming months we are building more automation and more features into the chatbot.
- AI Chatbot for Calendar-Based Timed Entry Ticketing. A smarter support bot for timed entry events will help answer questions for complex events with multiple dates and timeslots.
- Improved data ingestion. Faster learning capabilities to understand your website content and absorb changes.
- Buy in Chat purchase capabilities. Attendees will be able to make purchases using natural language chat. Traditional ticket purchase paths will still be available.
- Continuous iterative improvements based on customer feedback.
How Do I Enable a TicketSignup AI Chatbot
Ready to add your own AI Chatbot to your event website? It’s easy! To get started, review the blog or follow along with the introductory webinar.
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