The TicketSignup AI Chatbot: Early Access Program
The TicketSignup AI Chatbot is another free, integrated tool to solve every event’s evergreen challenge: participants who don’t read.
The chatbot lives on your TicketSignup event website, providing an easy way for participants to ask questions and get reliable answers, instantly. The Beta TicketSignup AI Chatbot is currently available for simple events. Coming soon for calendar-based Timed Entry events!
To be eligible for a Beta AI Chatbot, races must have an FAQ component on your event website with at least 3 questions answered (more is better!)
“We immediately noticed emails nearly came to a halt—so much so that I was worried something was broken. But it turned out the AI agent was just doing its job, answering questions like a trained team member. In the end, we saw an 80% reduction in emails, participants were getting answers faster than we ever could, and we’re now saving 5–10 hours a week on support.”
– David Hutnik, Coastal Race Productions
What’s Coming for the TicketSignup AI Chatbot
The TicketSignup AI Chatbot will initially have basic response capabilities for a limited number of events. However, over the coming months, we will build more automation to scale the onboarding process to give chatbots to all customers who meet the requirements. Additional plans include:
- TicketSignup AI Chatbot widget built into event websites
- TicketSignup AI Chatbot built into the Contact Us component in event websites
- Real time data integration
- Attendee Management features based on event settings for providing guidance on things like Referral Rewards, Transfer to a friend, Transfer Event, Refunds, etc.
- FAQ component built into our event Websites that will help events provide the context needed for providing better answers to customer queries.
- RunSignup | TicketSignup Dashboard access to chat histories and measurements for successful queries and escalated to human queries
- RunSignup | TicketSignup Dashboard tools to improve chatbot responses and provide additional training to the AI model
- Continuous iterative improvements based on customer feedback
- Continuous improvements in the underlying AI models