Chargeback Protection for Events: We Handle the Disputes So You Don’t Have To
You sell tickets, and you rely on that income. When a buyer unfairly disputes a charge, it’s a hit to your bottom line. That’s where TicketSignup steps in.
We offer tools to reduce your chargeback liability
TicketSignup Takes Chargebacks Off Your To-Do List
Chargebacks are a hassle and a cost. TicketSignup has the tools to help you reduce the number of chargebacks you get and successfully fight more chargebacks that come in. Chargeback protection for events, included at no extra cost.
0.02%
Of transactions result in a chargeback on TicketSignup
52%
Of chargebacks are because of an unrecognized charge or fraud on the account
75%
Of all chargebacks on TicketSignup events are won or accepted
How to Prevent Chargebacks Before They Start
TicketSignup’s technology has several built-in tools you can access to lay the groundwork for successfully fighting chargebacks.
Clear Statement Description
Make sure customers recognize your charge on their credit card statement by customizing the statement description in Step 3 of the Event Wizard (or in Payment Settings on your Dashboard).
By default, TicketSignup requires a “No Refunds” policy that purchasers must accept. You can customize your refund policy, but having it in the purchase path increases the chance of successfully fighting chargebacks.
Depending on the circumstances of the chargeback and the policies of the event, there are a few steps we take to fight chargebacks once they happen.
Reach Out: A surprising number of people simply forgot what they signed up for or didn’t recognize a donation or purchase. In these cases, they are generally quick to reverse the chargeback or re-pay the fee when we contact them.
Director Notification: The Event Director (that’s you) receives an automated notification so you can reach out to the purchaser if appropriate, or you can let us know if you have already refunded the purchaser or you prefer to just accept the chargeback as a refund.
Dispute: If it makes sense to dispute the chargeback, we send refund policy documentation to the credit card company to demonstrate that the purchaser agreed to a no-refund policy.
All of this happens on the backend, with no action from the event director. But you can always see what’s happening with your chargebacks by navigating to Financial >> Financial Summary and clicking on Adjustments. When you click into Adjustments, you can see the status of any chargebacks for your event.
To see if TicketSignup is for you, get started creating your event today – it’s free, with no long-term contract. Still have questions? Schedule a call with our sales team.
FAQ: All About TicketSignup’s Chargeback Protection for Event
What is a chargeback for an event ticket purchase?
A chargeback happens when a ticket buyer disputes a charge with their credit card company instead of asking the event for a refund. The card company can force the charge to be reversed, and the event also pays a fee to the card network to process it. Many chargebacks aren’t malicious. Often the buyer simply doesn’t recognize the charge on their statement.
How does TicketSignup protect my event from chargebacks?
Chargeback notifications come to TicketSignup, not to you, so our team handles the process for you. Depending on the situation and your event’s policies, we:
contact the buyer with a record of their purchase
send you an automated alert so you can respond, or tell us the buyer was already refunded
dispute the chargeback with the card company using your refund policy
You can track every chargeback under Financial >> Financial Summary >> Adjustments.
How can I prevent chargebacks for my event?
Two things make the biggest difference. First, customize your card statement description so buyers recognize the charge. You can set it in Step 3 of the Ticket Event Wizard or under Financial >> Payment Settings. Second, require buyers to agree to a clear refund policy at checkout. No setup can prevent every chargeback, but these steps cut down the accidental ones and give us what we need to fight the rest.
Does a no-refund policy help win chargeback disputes?
Yes. A clear policy that buyers must agree to before purchasing is one of the strongest pieces of evidence in a dispute, and it’s more useful than proof of check-in or attendance. Every TicketSignup event gets a default “no refunds” policy that has helped win disputes. You can also write your own under Event >> Waiver/Refund Policy, and have buyers agree with a simple checkbox or a name-and-date confirmation.
Learn more about the default refund policy: https://info.ticketsignup.io/2023/04/20/default-no-refunds-policy-to-fight-chargebacks/
What types of events use TicketSignup’s chargeback protection?
Every event that sells tickets on TicketSignup gets chargeback handling automatically. That includes haunts, festivals, holiday light shows, farm events, tours, brewery and winery events, and nonprofit fundraisers. It’s especially valuable for high-volume and seasonal events, where a buyer may not remember a purchase made weeks before the event.
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