Event teams manage a lot of customer details before, during, and after an event. A guest calls with an accessibility request. A family asks about bringing a stroller. Someone cancels a ticket. Another customer wants an item added from the store. Now, TicketSignup makes it easier to keep those details organized with Ticket Purchase Notes.
This new feature consolidates ticket notes and store/add-on notes into one place, helping event teams communicate clearly and keep a complete record of customer interactions.
Keep Customer Details Connected to the Purchase
Ticket Purchase Notes live directly on the purchase record. That means your team can see important context alongside the customer’s ticket information, store orders, ticket status, and contact details. When a note is entered, the system automatically captures the user name and time stamp. This lets others quickly review the history and understand what happened, making it easier to answer questions and deliver a more consistent customer experience. For busy seasonal events, timed entry attractions, festivals, tours, and other high-volume ticketed events, that visibility can make a big difference.
Customer service does not stop after someone buys a ticket. People call with questions, change plans, request help, and need follow-up. Ticket Purchase Notes give your team a simple way to document those moments and keep them connected to the right customer. This update supports the way events actually operate: fast-moving, team-based, and detail-heavy.