There’s a story we hear all the time from event organizers who switch to TicketSignup. It usually goes something like this:
“I had been with Eventbrite for ten years. When I first started, I had an account manager and felt like I had some support… Over time, it got to the point where if I had a question I was calling an 800 number and had no support. No one knew my event, no one could help me.”
– Molly Shaheen, BYOB Holiday Lights Trolley
If you’ve run a ticketed event for any length of time, you’ve probably felt that drift. The platform that used to know your name doesn’t anymore. The people who used to pick up the phone don’t work there. And the price keeps going up.
TicketSignup is built differently. We’re 100% employee-owned, 100% US-based, and we’ve spent over a decade building a platform that’s genuinely self-serve with the depth to run your event the way you need to, not the way another company decided to limit you. And when you want help from a real person, you get one. No upcharge.
Here’s what that actually looks like.
We’re 100% Employee-Owned
TicketSignup has no outside investors. The people building the software, answering your support emails, and getting on the phone with you to set up your event are also the owners of the company. That structure changes everything downstream.
It means our team sticks around. Combined, TicketSignup employees have over 500 years of experience at the company. 19 employees have been here more than 10 years. Every one of the 42 employees who was at TicketSignup during the pandemic is still here today.
When you reach out for help with your event, you’re talking to people who have seen thousands of events come through the platform – not someone who started last quarter and is reading from a script. When ownership stays in-house, the team’s incentives line up with yours: every employee has a stake in your event going well. Since the platform is free, there’s no pressure to upsell you on a tier you don’t need. There’s no quarterly board push to extract more fees out of you. The reason your event succeeds is the same reason the company succeeds.
Support, 365 Days a Year From Real People Who Know Your Event
Support at TicketSignup is not an upsell, a higher tier, or a chatbot maze. It’s how we do business.
- Every new event is reviewed by a human. When you create an event on TicketSignup, a member of our onboarding team personally reviews it. They flag issues before your event goes live and reach out if something looks off. No event is too small for this.
- Every event gets a dedicated Account Manager. A real person, with real event experience, who learns your event and your goals. Customers tell us their Account Manager walked them through building their website, setting up their store, importing tickets when transitioning from another system to TicketSignup, and troubleshooting on event day. (In 2024, our Account Managers made 16,284 calls and sent 48,809 emails to customers.)
- Support is available 7 days a week, every week of the year. When you email info@ticketsignup.io or submit a support ticket, our team responds. The average response time is 31 minutes. The average ticket takes 1.53 interactions to resolve. Last year alone, we answered over 26,000 support tickets.
- Our team is 100% US-based. You’re talking to someone in your time zone who understands the U.S. event landscape. Our employees are spread across 16 states, from Florida to New Jersey to Colorado to California, with team hubs in Moorestown NJ, Richmond VA, and Orlando FL.
There is no upcharge for any of this. Support is included.
Self-Serve, But Never On Your Own
TicketSignup is a self-serve platform that is easy to use. You have full control over your event. But “self-serve” doesn’t have to mean “figure it out yourself.” You get access to:
- 100s of how-to articles in the knowledge base, with screenshots and screen recordings
- A growing video library walking through every part of the platform
- Live webinars on setup, marketing, event day operations, and more
- Director Advisor, our AI customer service agent, available 24/7 for quick questions
- Personal training calls with your Account Manager when you want personalized training sessions
You choose how much help you want. We’re set up to give you the right amount either way.
Pricing That Matches the Way We Do Business
TicketSignup is $0.40 per ticket, plus standard credit card processing (2.9% + $0.30). No monthly fee. No hidden costs. No upcharge for support. No tier that locks the good features like Email Marketing or event websites behind a higher price.
This pricing reflects how we think about the relationship: a platform that’s predictable, transparent, and on your side. We do not make more money by hiding features, gating support, or pushing you to upgrade.
What Customers Say
“TicketSignup took the time to listen to us and made sure that everyone that has a stake in our company had the time to learn the advantages of switching ticket portals. We are listing TicketSignup as a sponsor for our events because we feel they are a true partner.”
— Peter Stillwell, Pinehurst BBQ Festival
“TicketSignup support was amazing. We’re a small team, and James made this so much better for us. He helped with every step of getting things setup and was proactive throughout the process.”
— Jill Gaylord, Director of Marketing and Sales, Grand Targhee Resort
“I can’t thank you enough for helping us with Spiedie Fest… Jake and Elisabeth have gone above and beyond to help. They are amazing. If you ever have a client that can’t get off Ticketmaster or another site, please give them my number, I will do all I can.”
— David Pessagno, Spiedie Fest
Ready to See the Difference?
If you’ve been running your event on a platform where no one knows your name, you don’t have to keep doing that. Switching is easier than you’d think – and you’ll be working with a team that has every reason to make sure your event goes well.
$0.40 per ticket. Support 365 days a year. Every event reviewed by a human. 100% US-based. 100% employee-owned.