Customer Snapshot
- Years on TicketSignup: 3
- Years Using a TicketSignup Organization Website: 1
- Upcoming Live Virtual Events: 21
Julie A. Guistwite PhD, LSW, FT, CSWE founded the Ripple of Light Bereavement Resource Center LLC in 2023. The Bereavement Resource Center supports social workers, mental health professionals, clergy, and healthcare practitioners with high-quality, accessible professional development opportunities in chronic illness, end-of-life, and bereavement care. In its early years, Julie paid a developer to build and maintain the Bereavement Resource Center’s website and used TicketSignup for registration. Upon learning about TicketSignup’s website builder, she began creating her new organization website on the platform.
Julie realized TicketSignup could provide a simple, affordable solution. With TicketSignup’s versatile tools, she was able to set up a TicketSignup Organization website, use Organization email marketing, and have registration for ticketed events all in one platform. And, the pricing was transparent and accessible.
A view of the website’s home page
A Central Hub for Professional Education
Ripple of Light Bereavement Resource Center offers continuing educational opportunities for licensed professionals, including:
- Live virtual trainings through engaging three-hour webinars on Zoom
- Self-study options through recorded webinars that participants can access anytime
View of continuing education offerings on the website homepage
Affordable Access for Participants
TicketSignup allows organizers to pass processing fees on to registrants at no cost to the organization. To keep training as accessible as possible for everyone, Julie chooses to cover the processing fees herself.
Even with that choice, TicketSignup remained more affordable than other registration platforms she explored. The cost savings allowed Ripple of Light to focus resources on education and impact instead of overhead.
Exceptional Customer Support
On top of the technology, the customer support that Julie has received has been incredibly helpful. Throughout the onboarding and setup process, TicketSignup account manager Katie Atherton provided hands-on assistance and consistently made time to meet, ensuring that every detail worked as expected.
“Everything from the seamlessness of the registration process to the customer service — Katie is beyond excellent to work with.”
—Julie A. Guistwite, owner and founder
Top Features
Organization Website
TicketSignup’s website builder allowed Julie to create and manage a professional Organization website without technical expertise. She found the setup process to be very user friendly and relied on TicketSignup’s how-to pages, which she described as extremely valuable. She also received helpful guidance from Katie.
“When I switched over to using TicketSignup for my website, Katie was great in helping me tweak certain aspects and talk through components.”
—Julie A. Guistwite, owner and founder
Website builder view
Using the website builder, Julie has built out her Organization website with multiple pages, including a clear Vision and Mission page that communicates the purpose and values of the Bereavement Resource Center.
Vision & Mission page
The Organization website also includes two event lists – one that links to upcoming live virtual events and one that is for ongoing recorded webinars that people can sign up for any time. With TicketSignup’s tools, it’s seamless to pull multiple different events together in one place.
Julie also added a personal touch throughout the website – nature photos that she and her husband took from various Pennsylvania State Parks.
Registration Process
TicketSignup simplifies registration for Ripple of Light’s wide range of virtual offerings. The platform makes it easy to manage multiple webinars and live virtual trainings while also supporting self-study events that remain open for up to a year, allowing participants to sign up at any time. Ticket pages clearly display different pricing options, including discounted rates for members of the National Association of Social Workers.
Event registration page showing member and non-member discounts
Email Marketing
TicketSignup’s free built-in Organization email marketing helps Ripple of Light maintain clear and timely communication with participants. Registrants receive an immediate confirmation email shortly after signing up with all the information they need to attend the training. For self-study recorded webinars, participants receive emails right away with a Zoom link so they can begin the training on their own schedule. Past participants also receive TicketSignup emails every two weeks to keep them informed about upcoming opportunities.
Through automated and scheduled emails, Julie’s email marketing is effective and efficient.
Example email built in the email marketing builder
Final Thoughts
Ripple of Light Bereavement Resource Center highlights the flexibility and reach of TicketSignup beyond traditional events and the potential for utilizing TicketSignup’s Organization tools. Julie strongly recommends the platform to others in her field.
“I would highly recommend TicketSignup. If a colleague asked, ‘I’m starting a business—what platform should I use for registration?’ you’d be the first company I would share.”
—Julie A. Guistwite, owner and founder