When your event issues a refund to a ticket purchaser, the ticket purchaser now receives a notification. You can also enable a notification to send to directors when a refund is issued.
The refund notification is on by default to ticket purchasers and off by default for directors. To enable or disable the ticket refund notification, navigate to Event >> Notifications. Check or uncheck the notification for ticket purchasers and/or directors, then click Save.
You can also click Tickets Refunded to edit the content of the notification. Note that there are two content blocks to edit. The top is the notification sent to ticket purchasers and the bottom is the notification sent to directors. Click Save once you have made your updates.