Meet the Team Behind TicketSignup

“Oh, also wanted to let you know that I have been so impressed with the service I’ve received the couple of times I have emailed the [support team]. I had a couple of members who were having trouble and I copied the help email and the issues were resolved within a couple of minutes each time. Just wanted to pass that along. Everyone, including you, has provided excellent and timely service and help when it was needed. I appreciate it greatly and it has definitely made the transfer a positive one. ”

— April F

“I just wanted to say “Thank you” for creating such a beautiful and intuitive product. This is my first year and so far I am over-the-moon happy with the transition. Our previous product was not nearly as customizable, user friendly, and aesthetically pleasing. Thank you so much for making my job so much easier!!”

— Katherine H

“I can’t thank you enough for helping us with Spiedie Fest. Congrats on your success with the company. I love to see local folks succeed. Jake and Elisabeth have gone above and beyond to help. They are amazing. If you ever have a client that can’t get off Ticketmaster or another site, please give them my number, I will do all I can. I have to admit I was nervous, but I love it. Call me anytime and if you come up let me know I will put you up in a hotel and you can come to fest. 41 years of doing this, day 1 seems like yesterday.”

— David P.

Our festival has a long history – this year was our 53rd – and legacy procedures have weighed down the check-in experience. Finding Jake and James at IBMA last year was an answer to our gate problems. We had most recently been using Eventbrite, but their check-in app opened up more financial data to the users than we thought necessary. The ability to scan codes and/or lookup names by devices that connect to a central database was a game changer. No longer did we need to check every pre-purchase and pass against a printed list, which over time had become book length.

Having James be present when the gate opened was a great help to us. Since this was our first time, there were steps I understood conceptually, but wasn’t exactly sure how to implement. James was able to explain the steps and troubleshoot glitches that came up – mostly when the Starlink connection was interrupted.  It was reassuring to the long-time volunteers who were used to the old system. After using it for several transactions, they admitted that this was a better way to handle the gate. 


All in all our experience with TicketSignup was highly positive. In the future we hope to expand our use of other features like the marketing options. 

— Debbie D.

TicketSignup is an easy transition, and if you’re already using RunSignup, the learning curve is minimal. Once you realize how many tools are included—like free email—it becomes a no-brainer.”

— Billy O.

“We used RunSignup and TicketSignup because they just work. The tools are easy to use, the websites look great, and the support is always there when we need it.”

— Trevor R.

 “I had been with Eventbrite for ten years. When I first started, I had an account manager and felt like I had some support when I had questions about setting up the event, there was a person I could go to. Over time, it got to the point where if I had a question I was calling an 800 number and had no support. No one knew my event, no one could help me.”

— Molly S.

“I was new to the platform, so it was great that Jake took the time to walk me through building the website, and setting up the store. It was really helpful.”

— Caroline B.

“With our parks and rec software – we still have open support and feature request tickets from the 1990s. So kudos to TicketSignup for getting things done. Any time Elisabeth [TicketSignup Senior Account Manager] puts in an enhancement request, it gets addressed by the next event. It’s been such a welcome change.”

— Andrew K.