Customer Snapshot
- Location: Virginia
- Visitors: Thousands per year
Donna Taylor, the events manager of the sprawling 500-acre farm National Botanical Garden Event and Amazing Farm Fun Event Grounds, has known the challenges of managing event ticketing since 2007. Faced with two distinct venue locations and a growing list of complexities, she found herself yearning for a more user-friendly and adaptable ticket solution.
She’d used a couple different solutions, but they both left something to be desired. Setting up tickets for various optional paths within the garden, managing age-based pricing, and handling large group reservations were all frustratingly time-consuming.
Underwhelmed, Donna started seeking out a new solution and stumbled across TicketSignup while attending a Christmas lights event. They used TicketSignup for the event and Donna was immediately intrigued after seeing how easily the team were able to manage attendees using the software.
She went home, started researching the platform, and made a call to sales. Impressed by the functionality, she decided to use TicketSignup for her next event. And she’s been using the platform ever since.
Flexibility for Evolving Events
One of the first things that stood out to Donna was TicketSignup’s flexibility. It allowed Donna to create different ticket types for various garden paths, catering to diverse visitor preferences. She was also able to create age-based pricing for different events, which is useful as it’s common for families to attend.
With TicketSignup making multiple pricing tiers for tickets is simple. You can add the in during the initial event set up, or later by accessing the tickets section in the main event dashboard. You’re even able to set different pricing windows, which can encourage people to sign up for an event sooner than later.
Effortless Group Management
Donna particularly appreciates TicketSignup’s private link feature. Previously, managing large group reservations meant manually adding names one by one – a tedious task. With TicketSignup, it’s much simpler. “I can create private links and send them out to each group. It makes it much easier to manage the process.”
These links can be customized with limitations on the number of tickets available, ensuring group size control. Creating a private link is easy to do. When you add a ticket type select “Actions” then “More Settings.” From there you can add a code to the link to make it private. If you want to learn even more about private links, check out this article.
Mobile App: Convenience and Efficiency
The TicketSignup mobile check-in app further enhances event day operations. Staff and volunteers can easily check in guests using mobile phones provided by Donna. This not only expedites the process but also allows for convenient liability waiver signature collection. Additionally, the app provides valuable attendee contact information, facilitating future communication needs.
The Tickets App is available for both Android and iPhone devices, making it compatible with basically every mobile device on the market today. It’s free to download and you can even set different permission levels for different users, giving you complete control over who has access to what.
Support that Makes a Difference
While the technology itself is impressive, Donna emphasizes the exceptional human element that sets TicketSignup apart. “The support team is fantastic,” she says. “They’re readily available and solve issues quickly. It’s a level of service that gives us a lot of confidence on event days.”
From the initial sales interaction to ongoing account management, Donna was impressed with the consistent helpfulness and friendliness of the entire TicketSignup team. That human touch is just another way that TicketSignup stands apart from the rest.
Moving forward
TicketSignup has transformed Donna and the team’s event management experience. The platform’s user-friendly interface, feature-rich functionality, and outstanding customer support have streamlined ticketing processes, allowing the National Botanical Garden to focus on delivering exceptional experiences for its visitors.
Ready to get started? Click here to create your own event with TicketSignup.