Running a successful haunted attraction isn’t just about spine-tingling scares. It’s also about delivering top-notch customer service behind the scenes. With TicketSignup’s calendar-based attendee management, automated (and free) Email Marketing, and easy self-serve and dashboard ticket management tools, you can focus on the thrills while reducing your customer service overhead.
Dark Skies, No Problem: Calendar-Based Control & Communications
Sudden storms or unforeseen haunt hiccups don’t have to derail your entire event. With TicketSignup’s calendar-based features, you can:
- Select and Modify Time Slots or Ticket Types: Quickly cancel or adjust all or some time slots for a night if bad weather strikes.
- Send Targeted Alerts: Once changes are made, notify affected attendees via email or (coming later in 2025) text message, so everyone stays in the loop. Use our prebuilt emails with dynamic replacement tags to impacted ticket holders.
Spine-Tingling Simplicity: Self-Serve Ticket Management
Enable TicketSignup’s self-serve ticket transfers to remove your customer service overhead while preventing refunds and chargebacks. Ticket purchasers can securely manage their tickets via email verification – no passwords needed. It’s easy to select a new date or time, ensuring their experience remains smooth, even if the skies are stormy.
- Effortless Transfer Options: Guests can swap dates and time slots – no customer support required.
- Better Bottom Line: Offering ticket transfers ensures fewer refunds and chargebacks for cancelled nights. Plus you can offer flexibility for a price to grow your haunt’s revenue. For example, charge $5 for attendees to change their tickets (but make it free for cancelled nights/time slots).
- Reduced Customer Support Load: Free up your team to focus on delivering next-level scares, rather than fielding constant change requests.
Bewitched Broadcasts: Spellbinding Emails & Effortless Promotions
Keep your attendees informed and engaged from the moment they purchase tickets to long after they’ve faced their fears. TicketSignup’s FREE and unlimited Email Marketing cuts your email costs while giving you automated and personalized email capabilities.
- Automated Pre-Event Emails: Set up an automated pre-event email to attendees with their QR code, ticket details, and other key instructions – like parking, Event FAQ, etc. For example, automatically send an email the day before to attendees with tickets for tomorrow at 10am. Our prebuilt emails fast track your content, and dynamic replacement tags automatically personalize emails with key details.
- Automated Post-Event Emails: Coming in Q2 2025, we will extend automated pre-event emails to also offer automated post-event emails. Gather reviews, encourage social sharing, or tease upcoming nightmares—driving excitement for the next frightful season.
- Free and Unlimited Email Marketing Tools: Upload unlimited custom contacts, design and send beautiful marketing emails, and keep your emails on brand with TicketSignup’s free and easy-to-use Email Builder. Upsell add-ons and encourage purchasers to refer friends with automated emails that go out a set time after ticket purchase.
- Text: TicketSignup allows events to collect phone numbers and send Emergency Texts today. Later this year, we will release Text Marketing to allow events to send marketing content via text (at 1 cent per text). Over time, we will add more functionality so that you have the same capabilities with Email and Text automation, dynamic replacement tags, and contact filtering, as well as ways for attendees to choose their preferred method of communication.
The Haunt Ringleader: Director Ticket Management
While our self-serve ticket management tools take care of most of your customer service for you, TicketSignup still makes it seamless to pull up and manage tickets for attendees on the fly – just search by name, email, phone, or purchase number. Issue refunds, add items to an existing order, transfer tickets for attendees, edit ticket information, and more.
