Self-serve ticket management solves one of the biggest challenges events face: customer requests to change tickets. “Transfer my ticket”. “Upgrade my admission”. “Add an item I missed”. When handled manually, these requests create support work and often result in refunds or lost…
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TicketSignup now offers calendar-based rules for self-serve ticket transfers, giving event directors precise, date and time slot-specific control over transfer settings. This enhancement builds on our existing timed entry transfer capabilities. Importantly, calendar-based transfer rules make it simple to adapt policies in…
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Self-Serve Ticket Upgrades for Timed Entry Events make it easier than ever for your event to grow revenue without adding work for your team. Attendees now have a clear, simple path to upgrade their tickets online, which means more upsells with no…
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Ticket events can now allow attendees to edit their question responses after they buy tickets. This is helpful for ensuring that responses are accurate, and giving attendees maximum flexibility to manage their tickets. Enable question management by going to Tickets >> Ticket…
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TicketSignup now lets events customize labels on self-serve ticket management options. These updates improve your branding and create a better customer experience. As a result, ticket buyers are more likely to take action on their own. This reduces support requests and helps…
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TicketSignup is a full payment solution – meaning we take care of all the hassles of credit card merchant account management. This means that there is no more messy reconciliation of a ticket platform and a Stripe account and we pay customers…
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Reduce customer support and provide a best-in-class attendee experience with MTE Timed Entry self-serve Ticket Transfers. Enable self-serve ticket transfers for attendees to transfer their own tickets to a different date, time slot, and/or ticket type. Your event controls the parameters, including…
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Ticket holders can now transfer some or all of their tickets to a friend as a gift. When tickets are accepted by the recipient, a new QR Code is issued for the transferred tickets that only the recipient can use. The sender’s…
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We have extended self-serve ticket managements options. Events can allow attendees to self-serve add store items to existing purchases from the Manage Tickets page. This is in addition to dashboard ticket management options that allow directors to add items to existing purchases….
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There is now a Ticket Transfer Report that enables you to see all of the ticket transfers for your event. Enabling self-serve ticket transfers helps mitigate your event’s customer service burden and chargeback risk by allowing customers to choose a new date…
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Due to Hurricane Ian, many events happening this weekend will be rescheduled and/or cancelled. If your ticket event is impacted by the weather and needs to offer refunds or transfers, TicketSignup makes it easy. One of the most powerful ways you can…
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Self-serve ticket transfers are one of the ways that ticket events can provide an exceptional customer experience for their customers, whether it’s empowering attendees to move their tickets after a weather-related cancellation or driving revenue with ticket transfer fees. We’ve added a…
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