In addition to the option to add more store items to an existing ticket purchase, directors can now easily manage an existing store order associated with a ticket purchase. We now show all store orders associate with a ticket purchase on the ticket purchase page with a quick link to manage a store order.
Navigate to Reports >> Ticket Purchases and search for the ticket purchase you would like to manage. Click the blue Manage button on the left.
This takes you to the ticket purchase details screen. The associated store order has a quick link that takes you directly to the store order management page.
From this page, you can fulfill, cancel, issue refunds, add items, and add notes for store orders.
Many events are using store to sell or automatically include additional items and experiences along with ticket purchases. TicketSignup makes it easy for you to manage tickets and store items throughout your event, from selling and managing tickets to Event Day. We will be adding two additional capabilities in the near term:
- Standalone Store to sell items outside of ticket purchase
- In addition to transferring tickets, you will have the capability to enable Store Management for Ticket Purchasers. This will enable purchasers to add additional items to their existing ticket purchase, which is a powerful way to reduce customer service with self-serve management options, drive revenue through additional store sales, and automatically charge the price of added store items to the purchaser.