Security Best Practices for Event Directors

TicketSignup is PCI-DSS Level 1 Compliant TicketSignup has once again completed its annual third-party audit certifying compliance with security standard Payment Card Industry-Data Security Standard (PCI-DSS).  When you are using TicketSignup you can be confident that we are managing the system to…

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Admissions and Amusement Tax for Ticket Events

Selling tickets online with TicketSignup can alleviate the burden of calculating, collecting, filing, and remitting sales tax payments for ticket events, as well as ensure compliance with complex sales tax laws. TicketSignup collects and makes payments for sales tax in all marketplace…

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Eventbrite Q3 2023 Earnings Report

Today, we review the Eventbrite Q3 2023 Earnings Report following their third quarter earnings call yesterday (11/1/23). We track them closely as they are the largest vendor in the ticket market and their results are public, so it serves as a good…

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Eventbrite is Not a Marketplace

In spite of their marketing spin, Eventbrite is not a good Marketplace for events. They take event traffic and participants and sell it to other events and claim credit for that. Here is a Google search of an example event on Eventbrite…

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$1 Million in Ticket Sales in Under 12 Minutes

We had a large event open ticket sales today at 11AM EST. They sold out in 33 minutes, with over $1 Million in ticket sales in the first 12 minutes. This video shows some of the traffic and transactions happening on TicketSignup….

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Every Eventbrite Customer Now Pays Subscription Fees

Eventbrite now charges every event that sells more than 25 tickets a subscription fee. While they did not announce the price increase, their main pricing page now has 2 pricing options for events. Events can pay Eventbrite subscription fees per event or…

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AWS Service Outage

Update as of June 13, 2023 5:29PM EDTAWS is reporting that it is now fully operational and all service issues have been resolved. TicketSignup impacted services are fully operational as well. Note that PageView data accuracy may have been impacted during the…

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Eventbrite Q1 2023 Earnings Report

The Eventbrite Q1 2023 earnings report was shared yesterday. We watch this carefully for signs of health in the overall event industry, as well as understanding our largest competitor and how we compare and contrast. The information below is taken from the…

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Default “No Refunds” Policy to Fight Chargebacks

All events created on TicketSignup are now required to have a waiver and/or refund policy. TicketSignup makes this easy with a default “no refunds” policy that has helped our team win chargebacks for our customers: For new events, you can edit the…

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Pay by Check Customer Notice

This blog is only applicable to customers who have their payment account to be paid by check. Update 3/15/2023 – We have heard from several customers trying to cash checks that their banks say there will be a delay. For example a…

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