Ticket Management Tools to Save Time
As a director, it’s always simple to modify and manage tickets. But TicketSignup’s ticket management tools make things even easier with self-serve options that put the power ticket changes in attendees hands – no customer service needed. All self-serve ticket management options can be accessed via the confirmation email or re-sending a confirmation email.
Self-Serve Ticket Transfers
Whether you’re enabling ticket holders to transfer from one date or timeslot to another or simply want to allow upgrades from General Admission to VIP, self-serve ticket transfers give the power of ticket changes to attendees.
- Enable ticket transfers for free or opt to add a transfer fee to boost revenue.
- Quick fill functionality makes it even easier for customers with multiple tickets to transfer all their tickets.
- All ticket caps are respected (unless you choose to override them)
- Keep people happy in the event of a cancellation by allowing ticket holders to transfer to a different day after the cancellation.
Transfer Tickets to a Friend
Make it easy for ticket purchasers to transfer one or all of their tickets securely and give the new ticket holders confidence that their ticket is legitimate.
- Easy selection of one or more tickets to transfer as a gift (any financial transaction between parties takes place offline).
- A new QR code will be created for the new ticket holder and the previous QR code will no longer work for check-in.
Add a Store Item to an Existing Purchase
Upsell your attendees with easy store purchases added to a ticket after the fact (even on-site).
- Use pre-event emails to encourage attendees to pre-purchase merch to pick up on-site.
- Add QR code signage on-site to enable easy purchases of merch and refreshments from an attendees’ phone (and add it to the initial purchase).
- Easily fulfill all store purchases – no matter when they were added – via the TicketSignup Tickets App for CheckIn.
Administrative Ticket Management
While self-serve is the right solution for many circumstances, sometimes an event director need to take control and manage tickets themselves.
- Edit ticket information, cancel a ticket, or provide a refund for unforeseen circumstances.
- Manage ticket transfers from one ticket to another when a ticket holder isn’t able to.
What Your Ticket Purchaser Sees When They Manage Tickets
How-Tos for Managing Your Transfers
How-Tos for administrative ticket management and enabling self-service options.
How-To to share with ticket purchasers for transferring their own ticket (when enabled)
Ticket Transfers for Rainy Days
If your multi-day event is outdoors, it’s all-but guaranteed that weather will impact your event at some point. Learn how ticket transfer options can help you ease the strain of rainy-day cancellations – and even help you recoup some of your lost revenue. You can even allow transfers after the ticket date has passed in the event of extreme weather issues.
Benefits of Ticket Transfers
Flexible Caps
Keep your traffic flow optimal with ticket caps set by ticket or by ticket group – even when transfers are enabled.
Revenue Options
Generate revenue from ticket transfers by enabling a small fee for all transfers, or only for transfers to premium options.
Event Day CheckIn
Ensure a speedy check-in process with transfer information automatically synced to the Ticket Signup Tickets App for CheckIn.
Quick Fill
Make it easier on attendees with quick fill functionality that speeds the transfer process for purchasers of multiple tickets.
All the Latest Blogs on Ticket Management
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Transfer Tickets to a Friend
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Self-Serve Add Store Items to Existing Purchases
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Ticket Transfer Report
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Allow Self-Serve Ticket Transfers after Ticket Date Has Passed
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Self-Serve Ticket Transfer Quick Fill
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Self-Serve Ticket Transfer Settings per Ticket Group
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Transfers and Ticket Caps
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